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Delivery And Returns

Delivery

Please note we do not ship items on the weekend so orders placed on Friday are usually shipped the following Monday.

Express Delivery is available for orders that are placed before 3.30pm Monday - Thursday (except on Bank holidays). 

Area

 Standard Delivery Times in Working Days (Monday-Friday)

Delivery Charge 

UK (excluding Northern Ireland)***


UK standard (3 - 7  working days)

Express (1-2 working days)

 £3.95

£6.50

Northern Ireland and North of Scotland

5 - 7 working days

Express (2 - 3 working days)

 £4.50

 £7.50

 Europe

Standard (5 - 7 working days)

Air Express (3 - 5 working days)

 £10.00

 £20.00

 USA & Canada

Standard (7 - 10 working days)

Air Express (3 - 5 working days)

 £15.00

 £20.00

 Rest of World

5 - 7 working days

 £15.00

* Standard Delivery Times are a rough guide and not guaranteed, as a result they may vary according to destination address.

* Track your order here: http://www.city-link.co.uk/receiving-a-parcel/

**Please be aware that over the Christmas Period we cannot be responsible for the delay to your delivery as Royal Mail are extremely busy at this time of the year.

 

Returns Policy

PLEASE NOTE THAT ALL SALE ITEMS ARE NON RETURNABLE. 

We hope that you will be delighted with your jones+jones purchase, however if you’re not completely satisfied you can return it to us in its original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge), exchange or store credit on receipt

IMPORTANT - When returning goods you MUST include the returns form within the parcel. Without the completed and accurate returns form we may be unable to process your return.

If you need to return an item just follow these 3 simple steps:

HOW TO RETURN/EXCHANGE YOUR ITEM

Step 1. REQUEST A RETURNS NUMBER. Log into your account, and go to the completed order you wish to return. Here you will find a return items button, click this. Fill out all the details requested and once completed, log out of your account and then back in again in order to generate your returns number.

Step 2. FILL OUT YOUR RETURNS FORM WITH YOUR RETURNS NUMBER. You will find a returns form inside your parcel. Here’s an example of how to fill out that form:

Example.jpg

Step 3. POST YOUR RETURN BACK TO US.
Send the item you wish to return and your completed returns form back to us at this address:

JONES + JONES RETURNS
Fred Perry House,
Unit 1B,
186 Bridport Road,
N18 1SJ.

The cost and care of returning the item(s) is your responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the recorded delivery tracking number just in case your parcel goes missing. jones+jones is not responsible for items lost by the delivery services in the returns process. For international returns, please ensure you indicate the parcel is a return item with no commercial value.

REFUNDS

Once your return has been marked in your account as received and accepted  your refund will be issued within 14 working days. The time taken for refunds to be credited to your bank account will depend on your bank or credit card issuer.

CANCELLED ORDERS

Under the Distance Selling Regulations you have 7 working days cancel your purchase. Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us at your cost.

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